Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Fabric prints Hi, I've just received my prints on fabrics to start my project for my grandchildren's Xmas gifts. I am totally over the top happy with the results and the incredible customer service you have provided. Thanks a million. When my friends and family see this, they will surely want to place orders with you.
Best wishes to you all from a very satisfied customer.
Trixie, | wow! My order arrived today (wow!) and my four birds are beautifully framed. Love the frame! Love the great service!
Thank you,
Judith, | XHT Frame arrived! Thank you for the work and the careful and thoughtful packing!
Sabi, |