Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | it exceeded my expectations. I just received my order, and it exceeded my expectations. The service was outstanding, after making my order, I realized I made a mistake, and needed to make a change, the person I dealt with was extremely friendly, and understanding. She was even helpful on finding the correct size. The picture on the canvas came perfect. Will recommend this business to everyone. I look forward to ordering more.
Thank you, keep up the great work.
Jason, Montreal | I\'m a digital artist, and this is my go to place for most of my printing and custom framing. Always super happy with my experience at Vancouver on Canvas. I\'ve ordered quite a few things from here over the years, and the quality has always been excellent. Everyone here I\'ve talked to has also been super knowledgeable, and very nice to deal with.My only criticisms would be that in terms of referring my clients to get their printing done here, the website itself feels a little outdated. Also the small file size limit for uploading artwork, and needing to provide a dropbox link, is a little too complex for a lot of people that I deal with. I\'m perfectly fine with it when ordering prints myself, but having an updated site with larger file size limits would make it easier for me giving referrals to clients purchasing artwork from me.
Justin G., | looks awesome! The artwork looks awesome! My worries about the R-pattern to match our corporate logo were unfounded. Thanks so much for the great job!
Ann, Toronto |