THX The last edition of colors is absolutely stunning and gorgeous! THAT is exactly what I was looking for and it will match their color pallet perfectly! Thank you so much for working with me! I really appreciated your effort & work! This piece will bring much joy & happiness to them . Thanks again!
Kata, | angel CSR Very responsive, usually get a person that is knowledgeable to speak with and resolves issues promptly with replacement. Thanks for helping me with my framing needs.
Jackeuline W., | I received your email stating to review and contact you if we had any changes.
I did that plus left a VM with my order number to advise that I wanted to change the color of the frame.
Not only did I not get a call or email back, you shipped the order after you asked me if the order needed to be modified.
Not good service.
What\'s the point of asking if you aren\'t going to respond.
Beth P., Fort Lauderdale | very pleased with the results but... I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle |